Terms & Conditions - Paula Artisan

Welcome to Paula Artisan! These Terms and Conditions govern the use of our website and the services we provide, including Custom Embroidery and Stitching, Calligraphy and Hand Lettering, and Candle Making and Handmade Candles. By using our website and placing an order, you agree to these terms. Please read them carefully.

1. General Terms

• Acceptance of Terms: By accessing and using the Paula Artisan website, you agree to comply with these Terms and Conditions.
• Changes to Terms: Paula Artisan reserves the right to modify or update these Terms and Conditions at any time. All changes will be posted on this page with an updated revision date. Please review this page periodically.

2. Products and Services

• Custom Orders: We offer personalized services such as custom embroidery, hand lettering, and handmade candles. You are responsible for providing accurate and complete information for all custom orders.
• Product Descriptions: We make every effort to provide accurate descriptions, images, and details of our products and services. However, we do not guarantee that these details are entirely accurate, complete, or up to date.
• Pricing: Prices are listed in your local currency and are subject to change without notice. Shipping costs and applicable taxes will be calculated at checkout.

3. Ordering and Payments

• Order Confirmation: After placing an order, you will receive an email confirming the details of your order. This confirmation does not guarantee acceptance of the order.
• Payment: All payments are processed securely. We accept payment through various payment methods, including credit cards and other approved gateways. Full payment must be made before we process and ship your order.
• Order Cancellations: Once your custom order is in process, it cannot be canceled. For non-custom orders, you may request a cancellation within 24 hours of placing your order.

4. Shipping and Delivery

• Shipping: We offer worldwide shipping. Shipping times vary depending on your location and the complexity of your order. Delivery times are estimates and not guaranteed.
• Order Processing: Orders will be processed after payment is confirmed. Custom orders may take additional time for production, depending on the complexity of the request.
• Shipping Costs: Shipping costs will be added to your order at checkout. You are responsible for providing accurate delivery information. We are not responsible for delays due to incorrect addresses.

5. Returns and Refunds

• Custom Orders: Due to the personalized nature of custom embroidery, calligraphy, and handmade candles, we do not accept returns or provide refunds for custom items unless the product is damaged or defective upon arrival.
• Non-Custom Orders: Non-custom items may be returned within 14 days of receipt, provided they are in unused, resalable condition. Return shipping costs are the responsibility of the buyer.
• Refund Process: Once we receive the returned items and confirm their condition, we will issue a refund to the original payment method.

6. Intellectual Property

• Ownership of Content: All content, images, logos, designs, and materials on the Paula Artisan website are owned by Paula Artisan and are protected by copyright and trademark laws. You may not use, copy, or reproduce any of these materials without our written permission.
• Custom Designs: Any custom designs, embroidery patterns, or calligraphy created for you are for personal use only. You do not have the right to resell or distribute these designs without our express permission.

7. Privacy and Security

• Data Collection: We collect personal information, such as your name, email, and shipping address, to process orders and communicate with you. For more information, please refer to our Privacy Policy.
• Security: We use secure payment gateways and encryption to protect your personal information during transactions. However, no system is completely secure, and we cannot guarantee absolute security.

8. Limitation of Liability

• Use of Services: We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
• Product Defects: While we strive for excellence in craftsmanship, we are not liable for any damages resulting from the use of our products.

9. Governing Law

These Terms and Conditions are governed by the laws. Any disputes arising from these terms will be resolved through the courts.

10. Contact Us

If you have any questions about these Terms and Conditions, or need assistance with your order, please contact us at [email protected].